Shipping policy
SHIPPING POLICY
Last updated: 21 August 2026
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SHIPPING DESTINATIONS
We deliver only to countries, regions and postal codes that are available for selection at checkout.
Shipping availability may vary according to the product, delivery address, applicable legal restrictions and fulfilment route.
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DESTINATIONS NOT AVAILABLE AT CHECKOUT
If your country, region or postal code does not appear at checkout, contact us before placing an order at:
Please provide the product you wish to purchase and your complete delivery address, including the postal code and country.
We will check whether a suitable and legally compliant delivery option is available. Sending an enquiry does not guarantee that we can deliver to the requested destination.
If delivery is possible, we will confirm the applicable price, taxes, import arrangements and estimated delivery period before you place or confirm the order.
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PROCESSING AND DELIVERY ESTIMATES
The applicable processing time, delivery method, shipping cost and estimated delivery period will be displayed on the product page, at checkout or otherwise communicated before the order becomes binding.
Delivery estimates are not dispatch dates and may vary by product and destination.
Unless a different delivery period is expressly agreed with you, we will deliver the goods no later than 30 calendar days after the sales contract is concluded, as required by applicable consumer law.
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SHIPPING COSTS
Shipping costs are calculated according to the product, delivery destination, delivery method and any applicable promotional conditions.
The total shipping cost will be displayed before the order is placed.
We will not charge an additional shipping fee merely because we decide to divide an order into separate parcels after purchase.
Shipping costs are calculated at checkout according to the product and delivery destination. We currently offer free standard shipping within Spain on orders of €55 or more.
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SEPARATE PARCELS AND FULFILMENT LOCATIONS
Products within the same order may be fulfilled from different locations and may arrive in separate parcels or on different dates.
Where available, tracking information will be provided for each parcel.
Cassden & Co remains responsible to the customer for the contracted delivery, even when a supplier, carrier or fulfilment provider performs part of the service.
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DELIVERY ADDRESS
The customer is responsible for providing a complete and accurate delivery address.
Please contact support@cassdenandco.com promptly if a correction is required. We cannot guarantee that an address can be changed once processing or fulfilment has begun.
Any additional cost caused solely by an incomplete or incorrect address may be charged only where permitted by law and clearly explained to the customer.
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TAXES, DUTIES AND IMPORT CHARGES
The product price, applicable taxes, shipping charges and any import charge payable by the customer will be disclosed before the order is placed.
Customers in an active European Union market will not be required to pay an import charge that was not clearly disclosed before purchase.
Where products are dispatched from outside the customer’s country, Cassden & Co will use an appropriate import and tax arrangement for the destination.
If a carrier requests an unexpected customs, tax or handling payment that was not disclosed before purchase, contact support@cassdenandco.com before paying it so that we can investigate.
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TRACKING
Tracking information will be provided when supported by the selected carrier and fulfilment route.
A carrier scan is relevant delivery evidence, but it does not remove the customer’s statutory rights if the parcel was not actually received.
We may ask the customer to cooperate reasonably with a carrier investigation.
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DELAYS
If delivery is delayed beyond the agreed period, contact us so that we can investigate.
Where required by law, we will arrange delivery within an additional reasonable period. If delivery still does not occur, or timely delivery was essential and this was agreed before purchase, the customer may terminate the contract and receive the refund required by law.
We are not responsible for delays caused solely by circumstances outside our reasonable control, but this does not remove any mandatory consumer right or our obligation to assist the customer and provide an appropriate legal remedy.
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LOST OR DAMAGED PARCELS
Cassden & Co bears the risk of loss or damage until the goods are physically received by the customer, or by a third party indicated by the customer other than the carrier.
The exception is where the customer independently appoints a carrier that was not offered by Cassden & Co.
If a parcel appears lost or arrives damaged, contact support@cassdenandco.com as soon as reasonably possible with the order number and, where useful, photographs of the parcel and product.
We will investigate and provide the appropriate remedy required by law.
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CONTACT
Shipping and delivery enquiries:
Cassden & Co is operated by COMPAÑÍA BALLENITA 98, S.L., NIF B81983686, with registered office at Calle Tomillo, 22, 45280 Olías del Rey, Toledo, Spain.